2nd Line - Help & Support
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Knowledge base
2nd Line iOS
Getting Started
11
What Is the 2ndLine App?
Can I Use My 2ndLine Number Like My Real Phone Number?
Does 2ndLine App need a WIFI or data connection?
Does a 2ndLine Subscription Allow Calling Any Phone Number?
Setting Up Your 2ndLine App: A Step-by-Step Guide
View all 11
How To?
5
How Do I Cancel My 2ndLine Subscription?
Moving 2ndLine to Your New iPhone? Here's How!
How Can I Get My Old 2ndLine Number Back?
How to Subscribe to 2ndLine: A Simple Guide
How do I get a refund for my 2ndLine subscription?
Number Concerns
11
Can I transfer my existing phone number to or from the 2ndLine app?
How can I change my 2ndLine number?
How can I purchase a phone number through the 2ndLine App?
Can I get multiple additional numbers using the 2ndLine App?
How Can I Purchase Additional Phone Numbers?
View all 11
Contact Concerns
6
How do I add new contacts to my 2ndLine address book?
How can I delete contacts or numbers from the call history in 2ndLine?
How can I block contacts or prevent them from reaching me on 2ndLine?
Do my contacts know I'm using a 2ndLine number?
Why are my regular phone contacts appearing in the 2ndLine App?
View all 6
Calling Guide
7
How do I make a call using my 2ndLine number?
How do I answer calls using my 2ndLine number on the app?
What will people see on their phones when I call or text them using a 2ndLine number? Will these calls and texts show up on my phone bill?
Why can't the other person hear me during a 2ndLine call, and how can I troubleshoot this issue?
Can I contact emergency services using the 2ndLine app?
View all 7
Messaging Guide
8
Why is there a limit of 160 characters per text message (SMS)?
How do I receive notifications for messages sent to my 2ndLine App?
How do I send a Text, Picture and Audio messages using the 2ndLine?
How can I determine if someone has read the message I sent to them?
How can I view or delete text messages received on my 2ndLine number?
View all 8
App Settings & Features
18
How to Use "Call Recording" feature in the 2ndLine App
How do I set up or record a custom voicemail greeting?
Can I use the 2ndLine App in Dark Mode or Light Mode?
How do I access the settings section in the app?
How can I stay updated on the latest features and innovations in the 2ndLine App?
View all 18
Subscription & Pricing
12
Subscription Plans Available for the 2ndLine App
How do I view my current subscription info?
How can I switch from one subscription plan to another?
Overview of the 2ndLine 'Unlimited Plan' and Its Inclusions
What type of payment methods are accepted on the 2ndLine App?
View all 12
Credits Balance
7
Understanding Credits in the 2ndLine App
How to Obtain Additional Credits in the 2ndLine App
How to Locate Credit Charges for Specific Countries
Are There Any Charges for Text Messages or Calls Per Minute?
What Happens if My Credit Balance Runs Out During an Ongoing Call?
View all 7
Using 2nd Line
10
How Can I Keep 2ndLine Running in the Background to Avoid Missing Calls or Messages?
How to Completely Reinstall the 2ndLine App?
Why Am I Still Being Charged After Deleting the 2ndLine App?
Accessing 2ndLine on Multiple Devices: What You Need to Know
What Happens if I Uninstall the 2ndLine App from My Device?
View all 10
General Queries
15
Do Daily Limits Apply with the Unlimited Calling and Texting Plan?
What Happens When I Unsubscribe?
What is the Importance of Maintaining a Credit Balance?
Do My 2ndLine Phone Number and Credits Expire?
Can I Forward Calls from my USA AT&T Mobile Number to my 2ndLine Number?
View all 15
Troubleshooting
12
Need Help with 2ndLine App? Our Support Team is Ready to Help!
Troubleshooting: Poor Call Quality and Connection Failures on 2ndLine
Troubleshooting: Unable to Send Text Messages with 2ndLine
Troubleshooting: Phone Not Ringing with 2ndLine App
Troubleshooting: Not Receiving Notifications for Messages on 2ndLine
View all 12
2nd Line Android
Subscription & Pricing
1
How do I view my current subscription info for the 2nd Line Android app?
Upcoming Features
0
How To?
2
How can I request a refund for the 2nd Line Android app?
How Do I Cancel My 2nd Line Android Subscription?
Explore the Apple Watch
Getting Started
5
What are the steps to set up the 2ndLine app on my Apple Watch?
How can I fetch subscription status for 2ndLine on the Apple Watch?
How can I use the 2ndLine app on my Apple Watch?
What version of watchOS is required to use 2ndLine on the Apple Watch?
Do I need a stable internet connection to use 2ndLine on my Apple Watch?
Messaging Guide
4
How can I see a list of my messages from my 2ndLine on Apple Watch?
Can I send a new message using my 2ndLine number on Apple Watch?
Will my sent messages sync across devices when sent from my Apple Watch?
Can I continue a conversation within an existing message thread on the 2ndLine app for Apple Watch?
Call Log
4
How can I view my 2ndline app call logs on watch app?
How can I see a list of my voicemail messages for my 2ndLine on Apple Watch?
How can I listen to recorded calls using the 2ndLine app on my Apple Watch?
How can I access and manage my voicemail on my Apple Watch using the 2nd Line app?
Contact Concerns
1
How can I see and interact with my contacts for the 2ndLine app on my Apple Watch?
Troubleshooting
1
I'm having trouble using 2ndLine on my Apple Watch. What can I do?