How To

This area consists of frequently asked questions about existing features. We are continuously updating this section as we get more questions from our users. Stay tuned.

Can I customize my voicemail welcome message?
Yes! To enable default or set custom voicemail welcome message from inside the 2ndLine app: From home the screen, tap burger menu icon on left. Fr...
Fri, 25 Sep, 2020 at 12:33 PM
How do I make a call?
This is very simple to make an outbound call. To call out from inside the 2ndLine app: Tap the phone dialer icon on the top right of the main screen to b...
Thu, 24 Sep, 2020 at 6:39 PM
How do I answer calls?
When you are connected through WiFi or mobile data and receive a call on 2ndLine app number: Answer the call from your device as if it's a normal ca...
Tue, 18 Aug, 2020 at 2:16 PM
How do I know who is calling?
Just like a typical phone call, if you have stored the caller's number on your phonebook, the name is displayed on the incoming call screen, otherwise,...
Tue, 18 Aug, 2020 at 1:41 PM
How do I send and receive messages?
This is very simple. To send a new message from inside the app: Tap the new message button at the bottom right on the home screen. Type in the con...
Thu, 20 Aug, 2020 at 3:09 PM
How do I find credit charges for my destination country?
Within the app, you can find applicable credit rates where you enter the destination number on the dial pad - under Countries and Rates for a call. Simi...
Tue, 18 Aug, 2020 at 2:13 PM
How do I get to know if someone sends me a message on my 2ndLine app number?
When someone sends you a message on your 2ndLine app number, you will receive a notification like “You have received a new Text Message” with the initial fe...
Tue, 18 Aug, 2020 at 2:09 PM
How can I cancel my subscription?
People also ask the question like: What do I need to do to unsubscribe? How can I stop auto-renew? How can I confirm if my subscription is canceled? ...
Fri, 25 Sep, 2020 at 3:41 PM
I changed my iPhone. How can I continue using 2ndLine on new phone?
Just install the app on the new device (iPhone, iPad, or iPod). Make sure that you are logged into the same Apple ID on AppStore on the new device. After i...
Thu, 24 Sep, 2020 at 3:52 PM
Is there any way to get my past 2ndLine number back?
It is not possible. Changing the number is an irrevocable feature. Reserving a number and using on the 2ndLine app requires certain infrastructure chang...
Thu, 24 Sep, 2020 at 6:00 PM