We understand that sometimes things don't go as planned and you might need to request a refund. While we always strive to offer a seamless experience and resolve any issues you face, here's how to proceed:
1. Check your options:
• Contact our support team: Before requesting a refund, please reach out to our support team through the app or at support.android@2ndlyne.com. We're happy to help troubleshoot any issues or answer your questions. Often, we can resolve the issue quickly, making a refund unnecessary.
• Request a refund through Google Play: If you still wish to proceed with a refund after contacting support, you can request it directly through Google Play from this link: https://support.google.com/googleplay/answer/2479637. Please note that Google's policies and timelines govern these requests.
Alternatively: You can find their refund guidelines here: Google Play refund policy.
2. Important points to remember:
• Refunds are subject to Google Play's policies, which you can find at the link above.
• We process refunds for unused portions of active subscriptions within the Google Play grace period (typically 48 hours) and for technical issues preventing app functionality. We cannot refund used portions or cancelled subscriptions.
• For faster assistance, please provide all relevant details when contacting our support team, such as your email address, purchase date, you 2nd Line phone number and a brief description of the issue you're facing.
We hope this information helps! If you have any further questions, please don't hesitate to contact us.
If you opened this accidentally but want a similar answer for iOS, here is the article.
