Don't worry if your phone isn't ringing for incoming calls on 2ndLine. Here are some common reasons and their solutions:


1. Check In-App Sounds/Notifications:

  • Go to your device settings.
  • Locate "2ndLine" and tap on it.
  • Select "Notifications".
  • Ensure "Allow Notifications" is toggled on.
  • Verify "Sounds" is also turned on if you want ringtones for calls.


2. Update the 2ndLine App:

  • Outdated versions can sometimes cause notification issues.
  • Open the App Store and check for available updates for 2ndLine.
  • Make sure you have an active 2ndLine subscription.


3. Ensure Stable Internet Connection:

  • A weak or unstable Wi-Fi or mobile data connection can affect receiving calls in real-time.
  • Check your internet connection and try again.


4. Contact 2ndLine Support:

  • If you've tried these solutions and the problem persists, reach out to 2ndLine support for further assistance.
  • You can contact them at support@2ndlyne.com.