2nd Line - Help & Support

Don't worry if your phone isn't ringing for incoming calls on 2ndLine. Here are some common reasons and their solutions:

1. Check In-App Sounds/Notifications:

• Go to your device settings.
• Locate "2ndLine" and tap on it.
• Select "Notifications".
• Ensure "Allow Notifications" is toggled on.
• Verify "Sounds" is also turned on if you want ringtones for calls.

2. Update the 2ndLine App:

• Outdated versions can sometimes cause notification issues.
• Open the App Store and check for available updates for 2ndLine.
• Make sure you have an active 2ndLine subscription.

3. Ensure Stable Internet Connection:

• A weak or unstable Wi-Fi or mobile data connection can affect receiving calls in real-time.
• Check your internet connection and try again.

4. Contact 2ndLine Support:

• If you've tried these solutions and the problem persists, reach out to 2ndLine support for further assistance.
• You can contact them at support@2ndlyne.com.