2nd Line - Help & Support

Getting Started 11

• What Is the 2ndLine App?
• Can I Use My 2ndLine Number Like My Real Phone Number?
• Does 2ndLine App need a WIFI or data connection?
• Does a 2ndLine Subscription Allow Calling Any Phone Number?
• Setting Up Your 2ndLine App: A Step-by-Step Guide

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How To? 5

• How Do I Cancel My 2ndLine Subscription?
• Moving 2ndLine to Your New iPhone? Here's How!
• How Can I Get My Old 2ndLine Number Back?
• How to Subscribe to 2ndLine: A Simple Guide
• How do I get a refund for my 2ndLine subscription?

Number Concerns 11

• Can I transfer my existing phone number to or from the 2ndLine app?
• How can I change my 2ndLine number?
• How can I purchase a phone number through the 2ndLine App?
• Can I get multiple additional numbers using the 2ndLine App?
• How Can I Purchase Additional Phone Numbers?

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Contact Concerns 6

• How do I add new contacts to my 2ndLine address book?
• How can I delete contacts or numbers from the call history in 2ndLine?
• How can I block contacts or prevent them from reaching me on 2ndLine?
• Do my contacts know I'm using a 2ndLine number?
• Why are my regular phone contacts appearing in the 2ndLine App?

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Calling Guide 7

• How do I make a call using my 2ndLine number?
• How do I answer calls using my 2ndLine number on the app?
• What will people see on their phones when I call or text them using a 2ndLine number? Will these calls and texts show up on my phone bill?
• Why can't the other person hear me during a 2ndLine call, and how can I troubleshoot this issue?
• Can I contact emergency services using the 2ndLine app?

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Messaging Guide 8

• Why is there a limit of 160 characters per text message (SMS)?
• How do I receive notifications for messages sent to my 2ndLine App?
• How do I send a Text, Picture and Audio messages using the 2ndLine?
• How can I determine if someone has read the message I sent to them?
• How can I view or delete text messages received on my 2ndLine number?

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App Settings & Features 18

• How to Use "Call Recording" feature in the 2ndLine App
• How do I set up or record a custom voicemail greeting?
• Can I use the 2ndLine App in Dark Mode or Light Mode?
• How do I access the settings section in the app?
• How can I stay updated on the latest features and innovations in the 2ndLine App?

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Subscription & Pricing 12

• Subscription Plans Available for the 2ndLine App
• How do I view my current subscription info?
• How can I switch from one subscription plan to another?
• Overview of the 2ndLine 'Unlimited Plan' and Its Inclusions
• What type of payment methods are accepted on the 2ndLine App?

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Credits Balance 7

• Understanding Credits in the 2ndLine App
• How to Obtain Additional Credits in the 2ndLine App
• How to Locate Credit Charges for Specific Countries
• Are There Any Charges for Text Messages or Calls Per Minute?
• What Happens if My Credit Balance Runs Out During an Ongoing Call?

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Using 2nd Line 10

• How Can I Keep 2ndLine Running in the Background to Avoid Missing Calls or Messages?
• How to Completely Reinstall the 2ndLine App?
• Why Am I Still Being Charged After Deleting the 2ndLine App?
• Accessing 2ndLine on Multiple Devices: What You Need to Know
• What Happens if I Uninstall the 2ndLine App from My Device?

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General Queries 15

• Do Daily Limits Apply with the Unlimited Calling and Texting Plan?
• What Happens When I Unsubscribe?
• What is the Importance of Maintaining a Credit Balance?
• Do My 2ndLine Phone Number and Credits Expire?
• Can I Forward Calls from my USA AT&T Mobile Number to my 2ndLine Number?

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Troubleshooting 12

• Need Help with 2ndLine App? Our Support Team is Ready to Help!
• Troubleshooting: Poor Call Quality and Connection Failures on 2ndLine
• Troubleshooting: Unable to Send Text Messages with 2ndLine
• Troubleshooting: Phone Not Ringing with 2ndLine App
• Troubleshooting: Not Receiving Notifications for Messages on 2ndLine

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Profile Verification 9

• Why Does 2ndLine Need Profile Verification?
• What is Profile Verification, and why is it important for 2nd Line?
• What are the Benefits of Profile Verification on 2ndLine?
• How can I complete Profile Verification?
• What should I do if my profile verification fails?

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