Troubleshooting
Need additional help?
You have three options for submitting a support ticket: Online portal: Visit our support website at https://support.2ndlyne.com/support/tickets/new and...
Tue, 5 Mar, 2024 at 11:23 AM
We understand that experiencing poor call quality or failed connections can be frustrating. Here are some potential reasons and troubleshooting tips: 1....
Tue, 5 Mar, 2024 at 11:03 AM
Have trouble sending a text message with 2ndLine? Follow these steps to troubleshoot: 1. Check your subscription and credit: Make sure your 2ndLine S...
Tue, 5 Mar, 2024 at 11:04 AM
Don't worry if your phone isn't ringing for incoming calls on 2ndLine. Here are some common reasons and their solutions: 1. Check In-App Sounds/...
Tue, 5 Mar, 2024 at 11:06 AM
If you're not receiving notifications when someone messages or texts your 2ndLine number, follow these steps: 1. Check App Notifications: Open the...
Tue, 5 Mar, 2024 at 11:08 AM
If your 2ndLine number hasn't changed after initiating the process, here are some steps to troubleshoot: 1. Verify Payment Completion: Confirm if ...
Tue, 5 Mar, 2024 at 11:17 AM
Here are some steps you can take to troubleshoot the issue: 1. Check In-Ear Speaker Volume: During the call, use the volume buttons on the side of you...
Tue, 5 Mar, 2024 at 11:19 AM
There are two main reasons why the recipient might see a different number when you call them using 2ndLine: 1. Masking by recipient's country or ser...
Tue, 5 Mar, 2024 at 11:20 AM
Why might the recipient see a different number when I text them from 2ndLine? Due to recent regulations in North America, specifically the 10DLC system, en...
Tue, 5 Mar, 2024 at 11:33 AM
Understanding SMS Verification Issues with 2ndLine: You might not be receiving SMS verification codes from certain websites or apps like Telegram, Whats...
Tue, 5 Mar, 2024 at 11:22 AM