General Queries

This area consists of frequently asked questions by the users. We are continuously updating this section as we get more questions from our users. Stay tuned.

Can I use the 2ndLine app during emergencies?
No. We do not recommend using the 2ndLine app during the emergencies.  The 2ndLine app uses Voice over Internet Protocol (i.e., VoIP), so it has the pro...
Thu, 24 Jun, 2021 at 1:12 PM
Does the 2ndLine app consume Internet data?
Yes, the 2ndLine app requires access to WiFi Internet or mobile data to make and receive calls and messages.  The 2ndLine app is optimized for just-enou...
Sat, 15 Aug, 2020 at 6:03 PM
Is there any limitation on per day usage?
No, there is no such limit on the number of minutes used per day. As long as you have an uninterrupted active subscription and credit balance you can use wi...
Thu, 24 Jun, 2021 at 12:58 PM
[iOS] If I delete the app, what happens to my subscription?
You have an easy-to-use option to stop the subscription when you delete the app.  The latest version of the iOS shows a prompt for you to manage and Can...
Thu, 24 Jun, 2021 at 12:59 PM
Why is MMS not supported if I buy a number from the UK?
It's not us, its the MMS technology and its support by the major operators! MMS technology relies on multiple overlays and conversions which all ope...
Tue, 18 Aug, 2020 at 3:10 PM
Can I make calls to any phone number once I subscribe?
Yes, you can make a call to any number if you have enough credit balance.  However, there are a few exceptions to the above given these are the exceptio...
Thu, 24 Sep, 2020 at 2:13 PM
What happens when I unsubscribe?
When you unsubscribe, the following happens: Your subscription to the 2ndLine app becomes inactive; The purchased number will no longer be available to y...
Mon, 17 Aug, 2020 at 2:57 PM
Why do I have to maintain a Credit balance?
People also ask: Why do I need Credits even if I am subscribed? The Credit balance enables you to make outbound calls and Texts - as much as you want...
Thu, 24 Jun, 2021 at 1:08 PM
Do my phone number & credits expire?
As long as you continue the uninterrupted active subscription for the app, the number and credit balance do not expire.
Tue, 18 Aug, 2020 at 12:27 PM
Why is there a limit of 160 characters per Text Message (SMS)?
Text Messaging in 2ndLine app follows the International Standards of Text Messaging.  In many countries, 160 characters are maximum available characters...
Mon, 17 Aug, 2020 at 3:08 PM