If your profile verification fails, you'll typically see a "Failed" status. This means that there was an issue with the documents you submitted or the information you provided.

To resolve this, please:

  1. Review the Reason for Failure: Check the specific reason for the failure, which may be due to unclear documents, incorrect information, or technical difficulties.

  2. Correct the Issue: Address the identified issue, such as resubmitting clear documents or providing accurate information.

  3. Resubmit Your Verification: Follow the on-screen instructions to resubmit your documents and information.

If you continue to experience difficulties, please contact our support team at support@2ndlyne.com for further assistance.