General Queries
This area consists of frequently asked questions by the users. We are continuously updating this section as we get more questions from our users. Stay tuned.
Yes, our Unlimited calling and texting plan includes fair usage restrictions. While details are subject to change, you can find the current allowance and an...
Tue, 27 Feb, 2024 at 2:50 PM
Unsubscribing from your 2ndLine subscription through your device settings is reversible within the timeframe allowed by Apple's App Store policies. Howe...
Tue, 27 Feb, 2024 at 2:05 PM
Maintaining a credit balance is crucial for outbound communication, enabling you to initiate calls and send SMS messages. Understanding Credit Usage: ...
Fri, 1 Mar, 2024 at 5:28 PM
Your 2ndLine Number and Credit Balance Expiration Details: Numbers: Subscriptions: If you maintain a "current and active subscription", your...
Fri, 1 Mar, 2024 at 5:39 PM
Forwarding Calls from AT&T to Your 2ndLine: Yes, you can forward calls from your AT&T mobile number to your 2ndLine number as long as the 2ndLine ...
Fri, 1 Mar, 2024 at 5:41 PM
While we cannot offer immediate support for this feature, we take user requests seriously. We encourage you to submit your request directly to our support t...
Fri, 1 Mar, 2024 at 5:42 PM
Here's how 2ndLine protects your privacy: No Location Tracking: 2ndLine doesn't track your device location or share it with others. You control yo...
Fri, 1 Mar, 2024 at 5:43 PM
2ndLine does not currently send email notifications before subscription renewals. While Apple handles payments and renewals, they also don't offer built...
Fri, 1 Mar, 2024 at 5:45 PM
2ndLine is not an eSIM. It offers a different solution for obtaining a virtual phone number: 2ndLine: Utilizes "VoIP technology", allowing you t...
Fri, 1 Mar, 2024 at 5:46 PM
No, it will not work because the Apple ID used to download and install the 2ndLine app should be the same one associated with your purchased subscription. ...
Fri, 1 Mar, 2024 at 5:48 PM