If your 2ndLine number hasn't changed after initiating the process, here are some steps to troubleshoot:

1. Verify Payment Completion:

  • Confirm if your payment for the number change was successful. Check your bank statement or payment history for any charges associated with the request.

2. Check for Payment Errors:

  • If the payment wasn't successful, you might receive an "error message" within the app or an email notification from 2ndLine.
  • Look for any specific instructions on resolving the payment issue and retry the number change process once the payment goes through.

3. Contact 2ndLine Support:

  • If you're sure the payment was successful but the number didn't change, "contact 2ndLine support" for further assistance.
  • Explain the issue clearly, including details like the date and time of the number change request, attempted payment method, and any error messages encountered.
  • The support team can investigate the issue and help you complete the number change process successfully.

Here's how you can access 2ndLine support:

  • Within the app: Look for the "FAQs & Support" or "Support" section within the app.
  • Website: Visit the 2ndLine website and navigate to the support page.

Additional Tips:

  • Restart your device: This can sometimes refresh the app and resolve minor glitches.
  • Check for app updates: Ensure you're using the latest version of the 2ndLine app. Updates often include bug fixes and performance improvements.