FAQs

This area consists of frequently asked questions by the users. We are continuously updating this section as we get more questions from our users. Stay tuned.

Can I port my number into or out of the 2ndLine app?
No. This is not a typical cellular service and uses VoIP technology. So we do not offer the option for you to port out your 2ndLine app number, nor can you ...
Tue, 18 Aug, 2020 at 12:27 PM
Can I send a message to a 5 or 6 digits short code number?
No. 2ndLine app provides a virtual number and works on VoIP network, different from typical cellular infrastructure. Using such a number, you cannot send a ...
Tue, 18 Aug, 2020 at 12:28 PM
Can I send my calls straight to voicemail?
No. Directly navigating the caller to voice mail on the first ring is not supported at present. Voicemail is supported in situations when the 2nd Line a...
Thu, 19 Nov, 2020 at 4:15 PM
Can I forward the calls from USA AT&T mobile to 2ndLine number?
Yes. Most mobile providers provide within-country call forwarding. In other words, if your 2ndLine number is a US number, and your current mobile servic...
Thu, 24 Jun, 2021 at 1:13 PM
Why doesn't the app allow me to call a specific country?
Some countries have technical and legal restrictions or control to allow calls from a VoIP service: VoIP calls are legally not allowed Network infrastruc...
Wed, 19 Aug, 2020 at 11:30 AM
Does the app display Text/SMS delivery acknowledgment?
No. The message delivery acknowledgment/receipt feature is not yet available with the 2nd Line app. We are following some principles from Apple. Apple d...
Fri, 25 Sep, 2020 at 2:56 PM
Can I make a call to a toll-free number?
No. We do not support outbound calls to toll-free numbers. However, please write to us requesting such features. We will plan to introduce such feature...
Wed, 19 Aug, 2020 at 3:02 PM
Can someone trace my phone or number?
No, not through the 2ndLine app! The app does not trace your phone device. Further, we do not share the user's reserved 2ndLine numbers with anyone...
Thu, 20 Aug, 2020 at 4:42 PM
Will 2ndLine send intimation email before each renewal?
No, payments and renewals are handled by Apple, and such intimation service is not yet offered by Apple. However, for your individual need, you may please ...
Thu, 24 Jun, 2021 at 1:11 PM
Why I cannot use/get free trial?
Some people also ask the same as: I am not offered any free trial, why so? The trial is an introductory offer, provided with certain subscriptions. T...
Mon, 21 Sep, 2020 at 12:52 PM