We understand that sometimes you might need to request a refund for your 2ndLine subscription.
Here's a clear and helpful guide:
Before requesting a refund:
1. Double-check cancellation: Ensure you've successfully canceled your subscription to prevent future charges. You can manage subscriptions on your device settings or app store.
2. Understand the process: Please note that 2ndLine Support cannot directly process refunds due to App Store limitations. All purchases and refunds for iOS users are handled by Apple.
Requesting a refund from Apple:
1. Visit Apple's self-service portal: Go to https://reportaproblem.apple.com/ and log in with your Apple ID.
2. Find your 2ndLine purchase: Locate your 2ndLine subscription in your "Purchases" list.
3. Report the problem: Click "Report a Problem" and choose "Didn't mean to purchase this item" from the "Choose Problem" dropdown.
4. Additional notes:
• If you recently changed your subscription length, Apple might first refund the remaining days from your old plan before charging for the new one.
• Apple typically processes refunds within 48 hours.
Need further assistance?
If you have any questions or encounter issues with the Apple refund process, please submit a request to our support team at https://support.2ndlyne.com/support/home. We're happy to help in any way we can!
