Your ID may have been rejected for several reasons. Common causes include:
Blurry or unclear image: If your ID photo is not sharp, has glare, is too dark, or is overexposed, it may not be processed correctly.
Invalid document type: Expired IDs, photocopies, or documents from unsupported regions may not be accepted.
Information mismatch: The details on your ID (such as your name or date of birth) should exactly match what you entered during verification.
Damaged or altered ID: If your document is torn, defaced, or appears modified, it may not pass verification.
Photo from another screen: Taking a picture of an ID displayed on a phone, tablet, or computer screen is not allowed. Use the original physical document.
Fraud detection: Any signs of tampering, fake documents, or suspicious activity may lead to rejection.
Connectivity issues: A weak or unstable internet connection could disrupt the verification process.
To fix this, use a well-lit environment, ensure your ID is undamaged, and submit a clear photo of the physical document. Double-check that all information matches exactly. If the problem continues, contact 2ndLine support for further assistance.
