If your call transcription failed, you may see a red failure icon (!) next to the recording in your list. This can happen due to several reasons:
Weak Internet Connection: A stable internet connection is required for accurate transcription. If your connection was unstable, the process may have failed.
Audio Quality Issues: Background noise, low speaker volume, or unclear speech can make it difficult to transcribe the call accurately.
App Permissions: Missing microphone or recording permissions may prevent the app from capturing audio properly.
Call Recording Issue: If the call was not recorded properly or is incomplete, transcription may not work.
Unsupported Language: If the call is in a language not currently supported by the transcription feature, it may fail.
Temporary System Issue: Sometimes, technical issues can cause transcription failures. Try again later.
How to Fix It:
Retry Transcription: If possible, try reloading or reattempting the transcription.
Ensure a Clear Recording: Speak clearly and reduce background noise during calls for better transcription accuracy.
Check Your Internet Connection: A strong and stable network helps process transcriptions smoothly.
Update the App: Make sure you are using the latest version of the app to avoid technical issues.
If the issue persists, you can try transcribing the call again or contact our support team at support@2ndlyne.com for further assistance.
