If your 2nd Line number isn't ringing, there could be a few reasons for it. One common issue might be that your in-app sounds or notifications are disabled. If your incoming calls and texts are silent, you might want to check the app settings. To do this, follow these steps to enable or disable in-app sounds on 2nd Line App:


➖ In-app Sounds/Notifications May be Disabled:

If your incoming calls and texts are not ringing, or if you want to mute the 2nd Line app, you can adjust the settings to disable all in-app sounds. Here's how:

Step 1: Go to device “Settings” App.

Step 2: As you scroll down, locate “2nd Line” and simply tap on it.

Step 3: Tap on “Notifications”.

Step 4: Toggle “Allow Notifications”.

Step 5: Toggle “Sounds”.

➖ Ensure you are using the latest version of the 2nd Line app. Outdated versions can sometimes have bugs that affect notifications.

➖ If your phone does not have a stable internet connection, the app might not receive incoming calls or messages in real-time. Check your Wi-Fi or mobile data connection.

If you've checked these factors and the issue still persists, please inform our Support team by reaching out to support@2ndlyne.com for proper assistance.