Have trouble sending a text message with 2nd Line? Follow these steps to troubleshoot:


1. Check your subscription and credit:

  • Make sure your 2nd Line subscription is active: Expired subscriptions won't allow sending messages. Check your subscription status within the app.
  • Verify your account has enough credit: Sending messages requires a sufficient credit balance. Top up your credit if needed.

2. Ensure internet connection:

  • Connect to a stable Wi-Fi or mobile data network: 2nd Line requires an internet connection to send messages.
  • Check your internet strength: A weak signal can cause sending issues. Try moving to a better location or switching to Wi-Fi.
 

3. Verify recipient's country code:

  • Double-check the recipient's country code: Incorrect codes can lead to failed deliveries.
 

Still, having trouble?

If the issue persists, contact our support team at support@2ndlyne.com for further assistance. Please include the following details in your email:

  • Your 2nd Line number(s): This helps us identify your account.
  • Recipient's country code: Crucial for troubleshooting international messaging issues.
  • Error message (if any): Providing the exact error message helps pinpoint the problem.
 

Additional tips:

  • Update the 2nd Line app to the latest version for optimal performance.
  • Restart your device if the issue persists after trying the above steps.