Here are some steps you can take to troubleshoot the issue:
1. Check In-Ear Speaker Volume:
- During the call, use the volume buttons on the side of your iPhone/iPad to adjust the in-ear speaker volume.
- The top button increases volume, while the bottom button decreases it.
- Ensure the volume is set to a comfortable level for you.
2. Verify Network Connectivity:
- A weak internet connection can impact call quality.
- Check your Wi-Fi or mobile data connection and try moving to a location with a stronger signal.
3. Restart Your Device:
- Sometimes, a simple restart can resolve minor glitches that might be affecting audio.
- Turn off your device completely, wait for a few seconds, and then power it back on.
4. Check for App Updates:
- Outdated app versions can sometimes cause compatibility issues.
- Open the App Store and check for any available updates for the 2ndLine app.
- Install the latest version if necessary.
5. Ensure Bluetooth is Disabled:
- If you have a Bluetooth headset connected, it might be interfering with the call audio.
- Disable Bluetooth and try the call again.
6. Contact 2ndLine Support:
- If none of the above steps resolve the issue, contact 2ndLine support for further assistance.
- They can investigate the problem further and provide more specific guidance based on your situation.
Here's how to contact 2ndLine support:
- Within the app: Look for the "FAQs & Support" or "Support" section within the app.
- Website: Visit the 2ndLine website and navigate to the support page.