You have three options for submitting a support ticket:
- Online portal: Visit our support website at https://support.2ndlyne.com/support/tickets/new and fill out the form.
- 2nd Line app:
1. Open the 2nd Line app.
2. Tap the "Settings" icon (gear icon) located at the top right corner of the screen.
3. Navigate to the "FAQs & Support" option.
4. Tap on "Report an Issue."
5. Enter your name, email address, and a detailed description of your issue.
6. Tap the "Send" button.
- Email: Send an email to our support team at support@2ndlyne.com.
Our customer support team will respond to your ticket within 48 hours.
To help us quickly resolve your issue, please include the following information in your message:
• Your account username and email address
• Your purchased virtual number(s) (if applicable)
• A detailed description of the problem you're experiencing (the more details, the better!)
Why give us this information?
It allows our support team to identify your account and understand the issue right away. This saves time and gets you back to using your 2ndLine smoothly as soon as possible!