For any queries, you can CONTACT US. We will ensure that you receive a satisfactory response at the earliest.
You can reach us or raise a support request through the portal using + New Support Request. We channelize the messages to provide a helpful response. Hence we discourage approaching us by direct emails.
While contacting us, please include and share the below details:
- Nature of the issue - i.e. issue dialing out or issue in receiving SMS (Text).
- Appx.. local time when you faced the issue last.
- The unexpected message (in case) is being displayed on-screen or played as audio.
- The country from where are you using the app.
- Just in case the above is not enough, we may request the recording of your screen showing the behavior. Here is a quick step by step guide from Apple to record your screen and get the video to share with us.
Other information such as below will automatically be prefetched for you if you send support message from within the app:
- Device type with model (iPhone XS Max, iPad 7, etc.)
- System (iOS) Version
- App Version
- Purchased Number
In case you are raising a Support Request through this portal (using the + New Support Request button above on this screen), please include them manually.
Such details will help to serve you better. Also, we assure and respect your privacy. The details are used only to provide support. We do not share any details with anyone else.