How To

This area consists of frequently asked questions about existing features. We are continuously updating this section as we get more questions from our users. Stay tuned.

[iOS] What if I want to get a refund?
Subscription and payments are handled through Apple. Only Apple can process refunds for purchases made through an Apple iTunes account. If you’d like a ...
Thu, 24 Jun, 2021 at 1:34 PM
How do I buy a subscription and get a number?
It is very simple. Once you download from iOS AppStore (or Android PlayStore) and install the 2ndLine app, please follow the below steps: Open the 2ndLin...
Thu, 10 Jun, 2021 at 11:43 AM
How do I refill Credits?
Someone may ask this as: How can I recharge my Credit balance? To refill the Credit balance inside the app: From the home screen, tap the burger m...
Thu, 19 Nov, 2020 at 4:39 PM
How can I switch from one subscription plan to another?
It is very convenient to change the subscription plan from weekly to monthly or yearly or vice versa. You can follow the instructions here on Apple Website....
Wed, 7 Oct, 2020 at 5:06 PM
Can I stop people from calling me?
Yes. If you want someone not to be able to call you on your 2ndLine app number, you can use the Block feature. It will block both - incoming calls and m...
Fri, 25 Sep, 2020 at 12:34 PM
How do I unblock a number?
To unblock a number inside the app: From the home screen, tap the burger menu icon on the top left. From the options, tap Blocked Numbers. Find the...
Thu, 19 Nov, 2020 at 4:37 PM
How do I change my 2ndLine number?
To change the number inside the app: From the home screen, tap the burger menu icon on the top left to the dialer icon. The top section shows the curr...
Thu, 24 Sep, 2020 at 6:01 PM
What to do in case anyone abuses?
Please report the same to our support email - support@2ndlyne.com.
Tue, 18 Aug, 2020 at 1:42 PM
How do I get a number?
Once you download the 2ndLine app from iOS AppStore (or from Android PlayStore), please follow the steps from the article - How do I buy a subscription and ...
Thu, 10 Jun, 2021 at 11:40 AM
Can I give access of my 2ndLine number to my delegate?
Yes, by means of sharing the same Apple ID. You can set up and use the same Apple ID for the 2ndLine app on the representative's phone, you can use th...
Thu, 24 Sep, 2020 at 4:52 PM