Connectivity Issues:

  • Check your internet: Ensure you have a strong and stable Wi-Fi or cellular data connection. Try switching if possible.
  • Internet outage: Look for reported outages in your area affecting your provider.

Recipient Compatibility:

  • Incompatible numbers: Some services might restrict receiving messages from virtual numbers like 2ndLine. Try sending to a different recipient.

App Glitches:

  • Force quit and restart: Close the 2ndLine app completely and reopen it.
  • Reinstall the app: This resolves minor conflicts within the app's installation.

Still Facing Issues?

If none of these steps work, contact 2ndLine support for further assistance:

  • Email:
  • Include details: Briefly describe the problem, any error messages, and steps you've taken.

The 2ndLine support team is dedicated to helping you. With their assistance, you'll be sending messages and pictures smoothly in no time!


  • The issue might not be limited to you. Let others know if they're experiencing similar problems.