We take user safety seriously and are committed to providing a positive experience for everyone. If you receive abusive calls or texts on your 2ndLine number, we encourage you to report them immediately. Here are two ways to do so:

1. Report by Email:

Send an email to support@2ndlyne.com with the following information:

  1. Your 2ndLine phone number
  2. Date and time of the abusive call or text
  3. Description of the abuse
  4. Screenshots or recordings of the abuse (if available)

2. Block the Number:

You can directly block unwanted numbers within the 2ndLine app. Here's how:

  1. Open the 2ndLine app.
  2. Tap the "Settings" icon at the bottom right corner.
  3. Scroll down and select "Blocked Numbers".
  4. Tap "Add New".
  5. Choose the country code and enter the phone number you want to block. You can also tap the "Contacts" icon to select a contact from your list.
  6. Tap "Block".

Additional Tips:

  • If you feel unsafe, please contact your local law enforcement agency immediately.
  • You can also report abuse directly to your phone carrier.