Without an active subscription, your 2ndLine number becomes inactive and you'll experience the following:
• Number Released: Your number will be released from the system and become available for other users to claim. This means you'll permanently lose that specific number.
• Communication Blocked: You won't be able to make or receive calls, texts, or use any other app features associated with your 2ndLine number.
• Credit Balance: Additionally, any remaining credit balance in your account will be lost.
Don't worry, you have options!
Grace Period: You have a 7-day grace period from the expiration date to reactivate your subscription and regain access to your original number. This applies to each weekly, monthly, and yearly subscriptions.
Restoring Your Number: To reactivate during the grace period, simply renew your subscription through the app or visit our website. Your original number will be restored, and you can pick up where you left off.
Alternatives: If you miss the grace period, you can:
• Purchase a new subscription: Choose a new plan and select a new number.
• Contact Support: Reach out to our customer support team to discuss potential reactivation options (in specific circumstances and depending on availability).
Remember:
• Timely subscription renewal ensures uninterrupted service and keeps your preferred number secure.
• Consider setting up automatic renewal to avoid service disruptions.
• If you have questions or need help with anything related to your subscription or number, our friendly customer support team is here to assist!
