We understand this can be frustrating, but don't worry! Here are some steps to resolve it: 

  • Verify your subscription: Check your confirmation email and the app's settings to confirm your subscription status.
  • Restore purchases: Look for a "Restore Purchases" option in the app settings to sync your purchase history.
  • Restart the app: Close and reopen the 2ndLine app to resolve potential glitches.
  • Update the app: Make sure you're using the latest version, as older versions might not recognize recent purchases.
  • Check your account: Ensure you're logged into the correct account, the one you used to make the purchase.
  • Confirm payment: Verify that your payment method is valid and the transaction wasn't declined.

If none of these steps work, our friendly support team is here to help. Reach out to us at support@2ndlyne.com with details like your purchase receipt or transaction ID, and we'll resolve it ASAP.