Here are the ways you can reach out to us for assistance:

Contact via the eSIM App

  1. Open the App
    Launch the eSIM App on your device.

  2. Locate the Help Icon

    • On the Discover, My eSIMs, Notifications, and My Profile screens, you’ll find a Help icon at the top right corner.

  3. Submit Your Query

    • Tap the Help icon and fill in the following details:

      • Your Name

      • Email Address

      • Subject

      • Message

      • Account Details (optional)

    • Complete the CAPTCHA by tapping 'I’m not a robot.'

    • Tap the 'Send' button to submit your query.

Contact via Website Support Page

Visit our website's Support Page for additional help and resources.

Contact via Email: You can email us directly at: esim.support@2ndlyne.com

Feel free to choose the most convenient method to get in touch with us. We’re here to help!