If your eSIM data plan isn't functioning properly, try these troubleshooting steps:
Check Device Compatibility:
Ensure your device supports eSIM functionality. Refer to the manufacturer's website or user manual for confirmation.Verify Activation:
Confirm that your eSIM is activated correctly in your device settings. Follow the activation instructions for your specific device model.Restart Your Device:
Sometimes, a simple restart can fix network connection issues. Power off your device, wait a few seconds, and turn it back on.Update Your Software:
Ensure your device software is up-to-date. Check for updates in your settings and install any available updates to avoid compatibility issues.Check Network Settings:
Confirm that cellular data is enabled.
Ensure you’ve selected the correct eSIM profile for data usage.
Contact Support:
If the problem persists, reach out to our customer support for assistance. Visit https://support.2ndlyne.com/support/tickets/new for troubleshooting tailored to your situation.
These steps should help resolve most eSIM issues and get you connected quickly.

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