If your eSIM data plan isn't functioning properly, try these troubleshooting steps:

  1. Check Device Compatibility:
    Ensure your device supports eSIM functionality. Refer to the manufacturer's website or user manual for confirmation.

  2. Verify Activation:
    Confirm that your eSIM is activated correctly in your device settings. Follow the activation instructions for your specific device model.

  3. Restart Your Device:
    Sometimes, a simple restart can fix network connection issues. Power off your device, wait a few seconds, and turn it back on.

  4. Update Your Software:
    Ensure your device software is up-to-date. Check for updates in your settings and install any available updates to avoid compatibility issues.

  5. Check Network Settings:

    • Confirm that cellular data is enabled.

    • Ensure you’ve selected the correct eSIM profile for data usage.

  6. Contact Support:
    If the problem persists, reach out to our customer support for assistance. Visit https://support.2ndlyne.com/support/tickets/new for troubleshooting tailored to your situation.

These steps should help resolve most eSIM issues and get you connected quickly.