Due to Apple App Store guidelines, we cannot directly process refunds. However, we understand situations may arise where you'd like your money back. In such cases, you can request a refund from Apple by following these steps:
How to Request a Refund from Apple
Visit Apple's "Report a Problem" Website
Log in with the Apple ID used for your purchase.
Locate Your Purchase
Once logged in, find your eSIM purchase under your purchase history.
Request a Refund
Next to your purchase, click "Report a Problem."
Select the option "Request a Refund" and follow the prompts.
Explain Your Situation
Provide a brief explanation for the refund request. Examples include:
Accidental purchase.
Unawareness of a subscription.
Dissatisfaction within a short period of use (mention timeframe, if relevant).
Important Notes
Approval Decision: Refunds are solely at Apple’s discretion. While a clear explanation increases your chances, approval is not guaranteed.
Processing Time: Apple typically responds to refund requests within 48 hours.
Need Further Assistance?
If you have additional questions or need help during the process, you can:
Visit the website support page: https://support.2ndlyne.com/support/tickets/new
Email us at esim.support@2ndlyne.com for personalized support.
Let us know if you'd like any further clarification!
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