Troubleshooting

What to do if I do not get a notification when someone sends a message to my 2ndLine number?
Please open the 2ndLine app and follow the steps: From the home screen, tap the burger menu icon on the top left. From the options scroll down to the ...
Fri, 25 Sep, 2020 at 3:10 PM
I have an issue with 2ndLine app. How to get support?
For any queries, you can directly CONTACT US by raising a support request through the portal OR by sending us an email at support@2ndlyne.com. We will ens...
Fri, 17 Sep, 2021 at 11:21 AM
What to do when I am unable to restore my existing number?
The app subscription and purchased phone number - both are associated with your Apple ID on iOS, or Google Account on Android. Please make sure that you h...
Thu, 10 Jun, 2021 at 12:51 PM
What to do if my number did not change?
Changing a number is a simple process. However, in case you could not complete them with successful one-time payment, the change will not be in effect. ...
Tue, 15 Sep, 2020 at 5:21 PM
I do not hear anything from the caller after accepting call, what to do?
This can happen if there are some infrastructure glitches with the caller setup. Not just that, on your side, please be sure that the in-ear speaker volume ...
Fri, 4 Sep, 2020 at 11:05 AM
Why does the recipient see different number when I call?
Caller ID is the complete number (including country code) visible (or displayed) to the recipient. Few countries and telephony service providers mask the c...
Thu, 24 Sep, 2020 at 3:48 PM
Why I am not getting SMS from a site?
People often ask this as: The app does not receive OTP from Telegram, WhatsApp, Twitter, why so? First, please be aware about Virtual Number through ...
Thu, 24 Jun, 2021 at 1:15 PM
I did not see any incoming call and just got missed, why?
Do you mean: I got a Missed Call notification but my phone didn't ring! This is not so common but possible when you use Silence Unknown Caller o...
Thu, 24 Sep, 2020 at 11:59 AM